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To: K-list
Recieved: 2003/12/04 21:56
Subject: [K-list] Re: email and body language
From: Stephen Kowalchuk

On 2003/12/04 21:56, Stephen Kowalchuk posted thus to the K-list:



Email does have its shortcomings in terms of providing the additional
context of body language, intonation, and other nonliteral stuff we'd
typically find in a "conventional" in-person communication event.

I actually think email can simultaneously be beneficial when viewed from
the perspective of precision of communication vs. quantity of information
communicated. Many folks produce lots of "noise" when communicating --
inconsistencies in body language, or slight shifts in focus that are
annoying in person, but part of the sender's evolving understanding of the
message as it's being created.

I enjoy the use of email for providing a single literal message without the
clutter and extra baggage of intonation, body language, pace, and so on. I
like writing a message, reading it over several times to ensure it's what I
mean, and then sending.

My personal experience is that the vast majority of communication in the
verbal/interpersonal venue is focused on the wrapper and not the
message. Didn't Eddie Izzard make a joke about that? (70% what you see,
20% what you hear, 10% or less the actual message)

John Kennedy's famous "Ich bin ein Berliner..." speech is a perfect example.

Steve


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I believe people and products both need less packaging
Because bullshit is still bullshit when you peel off all the wrapping.

                                                          -- Alix Olson
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